Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "User") and Raxha, Inc., a Delaware corporation ("Raxha", "we", "our", or "us"). By creating an account, installing, or using the Raxha mobile or wearable application (the "App") or any associated services (together, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not use the Service.

If you accept these Terms on behalf of a child whose profile you create and manage, you accept them both for yourself and on that child's behalf, and you are responsible for their use of the Service.

2. About Raxha

Raxha is a personal safety application that runs on your smartphone and paired smartwatch. The Service provides best-effort safety features that may include:

• Active monitoring during periods you choose to enable, using device sensors and on-device processing to recognize patterns associated with potential distress
• Detecting a spoken call for help, a possible fall or impact, and unusual physiological signals, and starting a countdown you can cancel before an alert is sent
• Sending alerts containing your location and event details to emergency contacts and family members you designate
• Sharing your monitoring status and, according to the choices you make, your live location and live health stats with members of a family group you create
• Safe Zones — places a guardian saves for a family member whose profile they manage, so the guardian is told when that person arrives at or leaves one
• Recording trips you take and providing trip summaries
• Community Help — an optional feature that can alert nearby Raxha users during your emergency, and alert you to theirs (Section 8)
• Short replies from the people alerted about your emergency, so you and they can see who has said they are responding (Section 9)
• Optional check-ins that ask whether you are all right at moments that look unusual for you (Section 4.7)
• Tools to review and export your data and to delete your account

The specific features available to you may change over time as Raxha is updated. Some features are off until you turn them on, and some are available only in certain countries. Raxha is offered as a supplement to, not a replacement for, traditional emergency services and personal vigilance.

3. Eligibility

• Your own account is for adults (18+). You must be at least 18 years old to create or hold a Raxha account. A person under 18 cannot register their own account.
• Children use Raxha only through a parent-managed profile. A parent or legal guardian who holds their own adult account, and who has completed the identity check described in Section 10, may create and manage a profile for a child inside their own family group. The adult remains the account holder, gives every consent on the child's behalf, holds every safety and privacy setting, and may remove the profile at any time. This is currently available only where our identity check can be performed, which today means parents holding Indian government identity credentials; we are working to extend it to other countries.
• Capacity to contract. You represent that you have the legal capacity to enter into a binding agreement in your jurisdiction.
• Where the law sets a different age. Some jurisdictions define a child differently or require additional consent. Where local law imposes a stricter requirement than these Terms, that requirement applies.

4. Critical Safety Disclaimers

4.1 Not a substitute for emergency services

Raxha is a supplemental tool. It is not a replacement for, and does not connect you directly to, emergency dispatchers, police, fire, ambulance, or any other emergency response service. In an emergency you must contact your local emergency services using a phone, recognized emergency button, or other reliable means. We do not guarantee that any alert, message, or notification originating from the Service will reach any specific recipient or any emergency authority within any specific time, or at all.

4.2 Not a medical device

Raxha is not a medical device and is not intended to diagnose, treat, cure, prevent, or monitor any disease, condition, or injury. Health-related metrics shown by the Service, including heart rate, heart rate variability, and any derived stress or baseline figure, are for general awareness only. They are not clinical readings and must not be used to make medical decisions. If you have a health concern, consult a qualified healthcare professional.

4.3 Best-effort detection

Raxha's safety detections rely on smartphone and smartwatch sensors, on-device processing, and connectivity infrastructure that is outside our control. Detections may produce false positives or false negatives. Factors including but not limited to low battery, lost connectivity, sensor drift, how the watch is worn, body position, environmental conditions, background noise, and software bugs can cause the Service to behave unexpectedly. This applies to every detection the Service performs, including the detection of a spoken call for help, of a fall or impact, and of unusual physiological or behavioral patterns: each may fail to detect a real emergency, and each may fire when nothing is wrong. You must not rely on Raxha as your sole or primary safety mechanism.

4.4 Connectivity required for cloud features

Several Service features (alert delivery to contacts, family group visibility, trip backup, account login) require a working internet connection on at least one of your devices. The Service may degrade or stop working entirely if your device is offline, in airplane mode, has insufficient battery, or is in an area without cellular or Wi-Fi coverage.

4.5 You remain responsible for your safety

You agree to use common sense, situational awareness, and traditional safety practices, and to not place yourself in dangerous situations on the assumption that the Service will protect you.

4.6 Alerts about other people: what they mean, and how to react

If you are part of someone's family group, or are listed as one of their emergency contacts, you may receive alerts about them. Please understand what such an alert is.

An alert is an automated inference drawn from sensor readings. It is not a verified fact. Wording such as "is in danger" describes what Raxha's detection logic concluded from signals like motion and heart rate; it does not mean that danger has been confirmed by any person. Alerts are worded urgently and shown prominently so that a genuine emergency is not missed, and that same design means a false alarm will also reach you urgently.

False alarms do occur. Ordinary activity such as exercise, climbing stairs, a crowded or noisy place, or a jolt while travelling can produce readings that resemble an emergency while the person is completely safe.

Receiving an alert of this kind can be distressing. If you have a medical or psychological condition that could be aggravated by a sudden alarming notification, please take that into account before joining a family group as a recipient, and speak with a qualified healthcare professional if you are unsure. You can leave a family group, or ask to be removed as an emergency contact, at any time.

When an alert arrives, verify before you act. Try to reach the person directly. Do not drive dangerously, break traffic laws, enter unsafe places, or otherwise put yourself or anyone else at risk in response to an alert. If you believe there is a real emergency, contact your local emergency services.

By using the Service as a recipient of alerts, you acknowledge that alerts may be inaccurate, that they may be distressing, and that you are responsible for how you choose to respond to them.

4.7 Check-ins are a question, never an emergency call

If you turn on the optional check-in feature, Raxha may learn what is ordinary for you (the places you are usually in, the hours you are usually active, and your usual physiological range) and ask whether you are all right at moments that depart from that pattern. A check-in is a question shown to you. It never, by itself, raises an SOS or alerts anyone. It is a best-effort inference and will sometimes ask when nothing is wrong and stay silent when something is. It is off until you turn it on, and is not available on profiles for people under 18.

4.8 What the Service does not do

The Service does not monitor you when monitoring is off, does not call emergency services on your behalf, does not dispatch responders, and does not guarantee that any person, whether a family member, an emergency contact, or a Community Help volunteer, will see an alert or act on it.

5. Account Registration and Security

• You agree to provide accurate and complete information during registration and to keep your account information current.
• You are responsible for maintaining the confidentiality of your sign-in credentials (email, password, phone number, or other authentication factors) and for all activity under your account.
• You must notify us immediately at admin@raxha.app if you suspect any unauthorized use of your account.
• We are not liable for any loss or damage arising from your failure to safeguard your credentials.

6. Acceptable Use

You agree that you will not:

• Use the Service for any unlawful purpose, including stalking, harassment, surveillance without consent, or any conduct that would violate the rights of any other person
• Add anyone as an emergency contact or family group member without their knowledge or, where required by law, their consent
• Create or manage a profile for a child you are not the parent or legal guardian of, or present an identity document that is not your own
• Use the Service's monitoring, location, or Safe Zone features to track an adult who has not agreed to be monitored
• Submit false emergency alerts, spam, or content that you know to be false or misleading
• Use Community Help to locate, track, harass, stalk, lure, or harm any person, or attempt to infer another user's identity or movements from alerts
• Attempt to reverse-engineer, decompile, or extract the source code of the App or any part of the Service, except where such restriction is prohibited by applicable law
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its underlying infrastructure
• Use the Service in a way that could harm or impair its operation or the experience of other users
• Use automated means (bots, scrapers, scripts) to access the Service except as expressly permitted in writing by us
• Resell, sublicense, or commercially exploit the Service without our prior written consent

7. Family Groups, Guardians, and Managed Profiles

• Creating a group means sharing. When you create or join a family group, your monitoring status is visible to its members, and your live location and live health stats are visible according to the choices you make in the app. You choose what to share, and you can change those choices or leave the group at any time. During an active SOS, your location and live health stats are shared with the group regardless of those choices, so that people can help you.
• Managed profiles. A profile you create for a child or a dependent adult is managed by you: you hold the account, you make every safety and privacy choice on it, and the person using that profile cannot change what is shared or switch protections off from their own device. You must have the legal authority to make those decisions for that person.
• Tell the person they are monitored. If you create or manage a profile for another person, you are responsible for telling them, in terms they can understand, that the Service monitors them and what it shares with you. Monitoring a person who has not been told may be unlawful where you live.
• Guardians see what the Service reports. What a guardian sees is the output of best-effort detection, subject to Sections 4.3 and 4.6 in full.
• Removing a profile. Removing a managed profile from your family group ends its operation and deletes that person's account and data, as further described in the Privacy Policy.

8. Community Help (optional)

What it is. Raxha offers an optional "Community Help" feature that, when you enable it, (a) sends limited information about your active SOS (your first name, your location at the moment of the SOS, and your approximate distance) to a limited number of nearby Raxha users who have opted in to receive such alerts, and/or (b) notifies you when a nearby Raxha user has an active SOS. Both settings are off by default and can be changed at any time in the app.

Helpers are volunteers. Users who receive Community Help alerts are independent volunteers. They are not employees, agents, contractors, or representatives of Raxha; Raxha does not vet, screen, train, certify, supervise, or dispatch them and makes no representation about their identity, ability, intent, or conduct.

No duty; no guarantee. Neither Raxha nor any user owes you a duty to respond to a Community Help alert. Raxha does not guarantee that any alert will be delivered, seen, or acted on, or that help of any kind will arrive. Community Help supplements, and never replaces, contacting emergency services, your family alerts, and your own judgment.

Assumption of risk. If you choose to respond to a Community Help alert, you do so voluntarily and at your own risk. To the maximum extent permitted by law, Raxha is not liable for any injury, loss, or damage arising out of any user's response or non-response to an alert, or out of interactions between users in connection with Community Help. Nothing in this section limits liability that cannot be limited by applicable law, and nothing in it is intended to displace protections available to volunteers under applicable Good Samaritan or equivalent laws.

Misuse. You must not trigger a false SOS; use Community Help to locate, track, harass, stalk, lure, or harm any person; or attempt to infer another user's identity or movements from alerts. Raxha maintains a record of every Community Help notification (sender, recipient, distance, time) and may use it to investigate misuse, enforce these Terms (including termination), and comply with law.

Adults only. Community Help is available only on self-managed adult accounts. It is not offered on managed profiles.

9. Replies From the People You Alerted

When someone is alerted to your emergency, they may send a short, fixed reply: for example that they are calling you, that they are coming, or that they cannot come. If they do, we record that choice and the time our servers received it, and show it to you and to the other people alerted about the same emergency.

A reply is that person's statement of intent at that moment. It is not a commitment, it is not verified by us, and it is not a substitute for emergency services. We do not confirm that anyone arrived, and the absence of a reply does not mean nobody is coming. You should contact emergency services whenever you would otherwise do so, regardless of any reply you see.

If you accept a request to be alerted about someone's emergencies, your replies to those alerts, and the times you send them, are shown to that person and to the others alerted about the same emergency. You can stop sending replies at any time without losing the ability to receive alerts.

10. Identity Verification for Parents and Guardians

Before a child's profile can be activated, we verify that the consenting adult is an adult, by having them present a government-issued identity document in the app. You agree that any document you present is your own and that you are the child's parent or legal guardian. What we read, what we keep, and what we discard is described in the Privacy Policy. We may refuse or reverse an activation if a document cannot be verified, if it has already been used to verify a different account, or if we have reason to believe the declaration of parenthood or guardianship is untrue.

The verification confirms that a genuine identity document belonging to an adult was presented. It does not by itself prove that the person presenting it is that individual, and it does not verify the family relationship, which remains your declaration.

11. Pricing and Subscriptions

The core Service is currently offered free of charge. We may, in the future, introduce paid plans, premium features, or in-app purchases, for example monitoring more than a small number of managed profiles. If we do, we will give you advance notice and an opportunity to review and accept the applicable pricing terms before any charge is made. Continued use of paid features will be governed by the pricing terms presented to you at the time of purchase, which form part of these Terms.

12. Intellectual Property and Third-Party Notices

The App, the Service, and all associated trademarks, logos, designs, source code, models, content, and documentation are owned by Raxha or our licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, solely for personal, non-commercial use in accordance with these Terms. No other rights are granted, expressly or by implication.

Third-party notices. The App includes a speech-recognition model trained in part on the Speech Commands dataset (Warden, 2018), used under the Creative Commons Attribution 4.0 International (CC-BY 4.0) license.

13. Your Content and User Data

You retain ownership of personal information you provide to the Service (for example, your profile, emergency contacts you choose to add, family group membership, and trip records). You grant Raxha a limited, worldwide, royalty-free license to host, store, transmit, and process this information solely for the purpose of providing, securing, and improving the Service, in accordance with our Privacy Policy. This includes using sensor measurements recorded around a safety event, and whether you confirmed or cancelled that event, to improve the accuracy of our detection, as described in the Privacy Policy. You represent and warrant that you have the right to share any information you provide and that doing so does not violate the rights or privacy of any third party.

14. Privacy

Our handling of your personal information is described in the Privacy Policy, which is part of these Terms. By accepting these Terms you also acknowledge that you have read and accept the Privacy Policy.

15. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, Raxha disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. Without limiting the foregoing, we do not warrant that:

• The Service will detect every emergency, will detect emergencies accurately, or will detect them in any specific timeframe
• Alerts will be delivered to any specific recipient, in any specific timeframe, or at all
• Any person will respond to an alert, or that a reply indicating that someone is responding is accurate
• The Service will be available, secure, or free of bugs at all times
• Any health, location, or activity information shown is accurate or reliable for any purpose other than general awareness

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions above apply only to the maximum extent permitted by law.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

• Raxha and its officers, directors, employees, contractors, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, personal injury, emotional distress, or any other intangible loss, arising out of or in connection with your use of, or inability to use, the Service, even if we have been advised of the possibility of such damages.
• Our total cumulative liability to you for any and all claims arising out of or relating to these Terms or the Service, regardless of the form of action, is limited to the greater of (i) the amounts you have actually paid to Raxha for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) one hundred United States dollars (USD 100), or its equivalent in your local currency.
• Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law (including liability for gross negligence, willful misconduct, or fraud).

You acknowledge that the Service is not designed for, and we have not priced it for, scenarios in which Raxha could be exposed to unlimited liability. The above caps reflect a fair allocation of risk between you and us given the nature of the Service.

17. Indemnification

You agree to indemnify, defend, and hold harmless Raxha and its officers, directors, employees, contractors, affiliates, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use or misuse of the Service
• Your violation of these Terms or any applicable law
• Your violation of the rights of any third party (for example, adding an emergency contact without their permission, or monitoring a person without the authority to do so)
• Any content or information you submit through the Service

18. Termination

• By you. You may terminate your account at any time by opening the App and selecting About → Delete Account. Deletion is permanent and removes your profile, monitoring history, location, family group membership, and emergency contacts from our cloud database, as further described in the Privacy Policy. If you hold managed profiles, deleting your account also deletes them.
• By us. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, that your use poses a security or legal risk, or that we are required to do so by law.
• Effect of termination. Upon termination, your license to use the Service ends. Sections that by their nature should survive will survive termination. These include Sections 8 (Community Help), 12 (Intellectual Property and Third-Party Notices), 13 (Your Content and User Data), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 17 (Indemnification), 20 (Governing Law and Jurisdiction), and 21 (Dispute Resolution). Records we are required to retain, including records evidencing parental consent, are described in the Privacy Policy.

19. Modifications to the Service and to These Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time, including to reflect changes in the law, in our practices, or in the features we offer. When we make material changes, we will:

• Update the "Effective Date" and "Version" at the top of this page
• Notify you in-app on next launch and require you to accept the updated Terms before continuing to use the Service

Continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree, you must stop using the Service and may delete your account as described in Section 18.

20. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Subject to Section 21 (Dispute Resolution), the state and federal courts located in Santa Clara County, California will have exclusive jurisdiction over any claim that is not subject to arbitration, and each party consents to personal jurisdiction and venue there. If you are using the Service from outside the United States (including from India), you remain responsible for compliance with applicable local laws. The above choice of law and jurisdiction does not deprive you of the protection of any mandatory consumer-protection rules of your country of residence that cannot be derogated from by agreement.

21. Dispute Resolution

• Informal resolution. Before filing any formal claim, you agree to contact us at admin@raxha.app with a description of your concern. We will attempt to resolve the matter in good faith within 30 days of receipt.
• Arbitration (where permitted). If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms, the Service, or your relationship with Raxha that cannot be resolved informally will, where permitted by applicable law, be referred to and finally resolved by binding arbitration administered by JAMS under its applicable rules. The seat of arbitration will be Santa Clara County, California, United States; where required for the convenience of the parties, the arbitration may be conducted remotely by videoconference. The language of the arbitration will be English. The arbitral award will be final and binding on the parties. This Section does not require arbitration of claims that may not be subject to mandatory arbitration under the law of your country of residence.
• Exceptions. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information, without first proceeding to arbitration. Nothing in this Section limits any rights you may have to bring an action in a small-claims-equivalent forum where applicable law permits.

22. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms that apply to specific features, constitute the entire agreement between you and Raxha regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
• No agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.
• Force majeure. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, epidemics, network outages, or actions of third-party providers.

23. Contact Us

If you have questions about these Terms, contact us at:

• Company: Raxha, Inc. (Delaware, United States)
• Email: admin@raxha.app
• Website: https://raxha.app

© 2026 Raxha, Inc. All rights reserved.